The investigation is completed.A review of the device history record (dhr) traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.The sample is received with inner blister, outer blister and cover foil showing the lot information.The sample shows no macroscopic signs of damage.The sample shows no signs of surgery residues.During the visually inspection, it was noticed that the blister have never been open.This means this scissors have never been used.The obvious explanation for this is, that the customer send the wrong device back to manufacturer.The arrived sample met the specification.The sample was also inspected visually with the aid of a photomicroscope with various magnifications.The customer¿s complaint is not confirmed.The root cause cannot be identified conclusively because the sample met specifications.This complaint has been reviewed and future data will be monitored for evidence of adverse trending and further action will be taken, as appropriate.At a minimum, this will include completing reviews of complaint class report levels on a monthly basis.The manufacturer internal reference number is: (b)(4).
|