Reader (b)(4) was returned and investigated.Reader was visually inspected with no issues were observed.Data was analyzed and a missing graph was observed; however, this was determined due to customer did not scan within 8 hours of the previous sensor scan.Issue is not confirmed.An extended investigation has also been performed for the reported complaint, and it has been determined that there was no indication that the product did not meet specification.The dhrs (device history record) for the libre reader were reviewed, and the dhrs showed the libre reader passed all tests prior to release.The date the incident occurred is unknown.The date entered is the date abbott diabetes care became aware of the event.All pertinent information available to abbott diabetes care has been submitted.
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