Siemens has completed an investigation of the reported event.Assessment does not indicate a system failure or malfunction and no non-conformity was identified.The investigation was performed considering complaint description, cs reports, system history, and system log files.During an on-site service intervention it was determined that the artis q zeego system received an incorrect position value from the marquet table (table height).Therefore, the complaint was also forwarded to the manufacturer of the table for investigation.Detailed investigation revealed that at the time when the cpr had to be performed, the collimator guard (collision detection) was activated, which was indicated to the user by a system message.When the collimator guard is activated, system movement is only possible in "override mode" for safety reasons.The operator manual contains adequate instructions for the safe operation of the system in this scenario.In addition, the position sensor of table lift (marquet table) had a malfunction for 3 seconds as indicated in the log files while the collimator guard was activated, but this malfunction of the table had no further influence on the system behavior.During this time, some other proximity switches (in most cases the proximity switches of the flat detector) were also frequently activated and deactivated.After the collimator guard was released, movement was possible again.There is no indication that the collimator guard had a malfunction.It is most probable that it was activated by an external object/person.The system did not cause the situation described nor contribute to it.The problem claimed by the customer could not be confirmed and the artis q zeego system works as specified.
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