At this time, product has not yet been returned.An extended investigation has been performed for the reported complaint and determined that there was no indication that the product did not meet specification.The dhrs (device history review) for the libre reader were reviewed and the dhrs showed the libre reader passed all tests prior to release.If the product is returned, a physical investigation will be performed and a follow-up report submitted.The date of event is unknown.The date entered in section b3 is the date abbott diabetes care became aware of the event.All pertinent information available to abbott diabetes care has been submitted.
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A complaint was received indicating "black dots covering the screen" while using the adc device, and as a result, was unable to obtain readings.The customer experienced hypoglycemia symptoms described as headaches and numbness and had a blood glucose test performed and provided humalog insulin by an hcp for a diagnosis of hyperglycemia.No additional information was provided.There was no report of death or permanent injury associated with this event.
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