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Model Number 3L79-22 |
Device Problem
Incorrect, Inadequate or Imprecise Result or Readings (1535)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 04/10/2022 |
Event Type
malfunction
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Event Description
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The customer observed discrepant calcium results generated on an architect c4000 analyzer for two patients when compared to results generated on another analyzer.The customer provided reference range is 6.3-11.9 mg/dl.Sid: (b)(4) initial result = 6.7 mg/dl, repeat =6.6 mg/dl, repeat on another analyzer = 6.0 mg/dl.Sid (b)(4) initial result = 3.0 mg/dl, repeat result = 3.1 mg/dl, repeat result on another analyzer = 7.5 mg/dl.No impact to patient management was reported.
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Manufacturer Narrative
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Sid: 1000812: (b)(6).Sid 10800712a: (b)(6).An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.
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Manufacturer Narrative
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The complaint investigation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, and device history review.Return testing was not complete as returns were not available.A search for similar tickets did not reveal an increase in complaint activity.The trend review found no trends related to this issue.Device history record review did not identify any non-conformances or deviations related to the current complaint issue.Labeling was reviewed and sufficiently addresses the customer¿s issue.Based on the investigation, no systemic issue or deficiency of the calcium reagent lot 10782un21 was identified.
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Search Alerts/Recalls
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