Details of complaint: the customer reported that the gz transmitter was getting too warm to the touch.They also reported they believe this was causing a shorter battery life for the device.No harm or injury was reported.Investigation summary: the phenomena of device overheating, warm to touch, hot, are caused by incorrectly inserting the batteries or forcibly inserting the batteries.The actions taken in designs are: · device is equipped with a torsion spring to minimize terminal damage / deformation.· device is equipped with over current protection in case battery is inserted incorrectly.· design of the battery compartment in which the battery cannot be inserted in the opposite polarity.· attached a sign that indicates the direction of batteries.The actions taken in labelling include: · shows a figure of how to insert the batteries.Based on the available information, the cause of the reported event cannot be determined.Heat and low battery life is presumed to occur from damaged or deformed battery terminals.This device was installed on 07/09/2021 with no history of overheating or short battery life.There is no recurrence history for this device.The following fields contain no information (ni), as attempts to obtain information were made, but not provided: a2.A4.B6.B7.D10.Attempt #1: 04/26/2022 emailed customer via microsoft outlook for all items under the no information section.No reply was received.Attempt #2: 04/28/2022 emailed customer via microsoft outlook for all items under the no information section.The customer replied that the requested information was unknown.Additional device information: d10 concomitant medical device: the following devices were used in conjunction with the gz transmitter: cns: model #: ni.Serial #: ni.Device manufacturer data: ni.Unique identifier (udi) #: ni.3 rnss: model #: ni.Serial #: ni.Device manufacturer data: ni.Unique identifier (udi) #: ni.Additional information: b4 date of this report.G3 date received by manufacturer.G6 type of report.H2 if follow-up, what type? h6 event problem and evaluation codes.H10 additional manufacturer narrative.
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