(b)(4).Method: the complaint icon auto cpap humidifier was not returned to fisher & paykel healthcare (f&p) new zealand for evaluation.Our investigation is based on the photography and description of events provided by the customer, previous investigations of similar complaints and our knowledge of the product.Results: visual inspection of the photography provided by the customer demonstrated a chewed power cord.However no copper wires were visible.Conclusion: the power cord was chewed by an animal.During initial assembly of the icon cpap, all power cords are visually inspected for damage.Once the assembly process is completed, all icon cpap devices are visually inspected again before release for distribution.This suggests the damage reported by the customer occured after it had been distributed.The icon cpap is designed to the electrical safety standards, ul60601-1 and as/nzs 3200.1.The materials used in the thermoplastic components of the mains connector and the cases are flame retardant according to ul 60601-1 and as/nzs 3200.1.Our user instructions that accompany the icon state the following: "only operate if the device, power cord and plug are dry and in good working order." "do not operate the device, water chamber or breathing tube if it is dropped, damaged or not working as intended.".
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A distributor in canada reported, via a fisher & paykel healthcare (f&p) field representative, that the power cord of an icon cpap humidifier was damaged and had exposed copper wires.It was also reported that the power cord had been damaged by a pet.There was no reported patient involvement.
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