Model Number 71953-01 |
Device Problem
No Audible Prompt/Feedback (2282)
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Patient Problems
Hypoglycemia (1912); Convulsion/Seizure (4406)
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Event Date 04/16/2022 |
Event Type
Injury
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Manufacturer Narrative
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At this time, product has not yet been returned.An extended investigation has been performed for the reported complaint, and it has been determined that there was no indication that the product did not meet specification.The dhrs (device history record) for the libre reader was reviewed and the dhrs showed the libre reader passed all tests prior to release.If the product is returned, a physical investigation will be performed and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
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Event Description
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A customer reported an issue with the adc device, which resulted in no sound or vibration coming from reader.As a result of this issue, there was no sound when the high/low glucose alarms would trigger and customer experienced a hypoglycemic event in which the customer had a seizure.The customer was treated with candy (jellybeans) by a third-party.There was no report of death or permanent injury associated with this event.
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Manufacturer Narrative
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Reader (b)(6) has been returned and investigated.Visual inspection was performed on the returned reader and no issues were observed.Tested the audio and vibration functions using approved software and determined that the audio/vibration functions did not work properly.De-cased reader and performed visual inspection on the printed circuit board assembly (pcba) and observed the red speaker wire that connects the speaker to the pcba was snapped off at the speaker connection.The speaker consists of a piezo transducer that requires a red positive and black negative power connection soldered directly to it.It could be clearly seen that the red wire had been soldered to the speaker correctly but had become detached from the solder pad.Trimmed the insulation from the detached end of the red wire and re-soldered it back to the speaker.A built-in self-test was performed.The speaker was observed to function as normal.Therefore, this issue is confirmed to a detached red speaker wire.(investigation conclusions) 4316 appropriate term code not available was used in h6 as it was confirmed to a detached speaker wire.All pertinent information available to abbott diabetes care has been submitted.
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Event Description
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A customer reported an issue with the adc device, which resulted in no sound or vibration coming from reader.As a result of this issue, there was no sound when the high/low glucose alarms would trigger and customer experienced a hypoglycemic event in which the customer had a seizure.The customer was treated with candy (jellybeans) by a third-party.There was no report of death or permanent injury associated with this event.
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Search Alerts/Recalls
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