This investigation was conducted by the dealer, service provider in conjunction with carestream support.Based on the investigation and facts presented by the dealer fe, it is unclear what the problem or root cause was in this case as the dealer could not provide additional details regarding the issue or how the tech was driving the system at the time of the incident.The dealer replaced several components related to the drive system: strain gauges, multi access board and performed cart calibrations which provided a smoother drive; however, it is unknown if these were warranted as he could not reproduce the initial reported scenario at any point in time during the investigation.The system is driving without any issues and is currently in use by the site.There are no further actions to be taken.Carestream will monitor for these types of incidents.
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