The device history record (dhr) file for lot 2133600164 was reviewed and no discrepancies were found relating to the reported issue.The lot was released on 02dec2021.One sample without original packaging or lot number was received for evaluation.After performing a visual inspection per procedure, a mark between impression 8 and 9 was observed which resulting in a kinked/crooked tube.A gemba walk was carried out with the multifunctional team on the production line.The current process was running according to approved specifications.Based on the available information, a possible root cause could be poor placement resulting in a kinked tube.Please refer to the instructions for use (ifu) included with the product to review the insertion procedure.As an improvement, the work instructions were updated to include verification that the tube is not bent which will mitigate the risk of a tube being placed bent in the cavities and reaching the customer.No further actions are required at this time.This complaint will be used for tracking and trending purposes.
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