The complaint investigation for falsely depressed architect prolactin results included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review, and field data review.Return testing was not completed as returns were not available.Trending review did not identify any trends for the issue for the product.Device history record review did not identify any non-conformances or deviations with list number 07k76-35 and the complaint issue.The overall performance of architect prolactin was reviewed using field data from customers worldwide.The lot number is unknown in this case, however review of the within date lots show that all median values are within ±2sd of the mean indicating that the lots are comparable and performing acceptably in the field.Labeling was reviewed and found to be adequate.Based on our investigation, no systemic issue or deficiency with the architect prolactin reagent for unknown lot number was identified.
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