Customer reported that on (b)(6) 2022, one sample was tested on vision and results showed the blood type as group b rh positive, but when sample was tested via manual tube method, the blood showed as group a, rh negative repeated testing using a new sample and manual tube method, the blood type showed as group a, rh negative customer contacted ortho care: rollover message taken by (b)(4) on (b)(6) 2022.Complainant/complaint reporter: (b)(6)/ medical technologist.Awareness date: (b)(6) 2022.Event date(s): (b)(6) 2022.Analyzer(s): ortho vision id-mts/ (b)(4) (used for troubleshooting).Software version: 5.13.2.47027.Reagents: mts abd mono/rev card lot# 031022037- exp 18dec2022.0.8% affirmagen lot# a437 exp 28jun2022.Patient information: 75 years old.Sample id: (b)(6).The customer reported that no biased result was reported to a physician.The customer reported that the patient was not harmed because of the reported events.
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(b)(4).Discrepant positive b and d antigen typing result for one patient.The assignable cause of the discordant positive b and d antigen typing results for one patient was determined to be associated with a user error, the operator having loaded using the hand scanner, a sample barcode assigned to sample position #3 id as (b)(6).Vision tested position #3 as the hand scanned assigned (b)(6).It is suspect that sample (b)(6) was placed in position 2 by user and another samples was tested in 3.No general product failure is identified.No biased result was reported to a physician.The patient was not harmed.See (b)(4) for root cause investigation.Recall identifier# (b)(4).
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