The complaint reported is vague.The lemaitre interpretation is that there was a cut or hole in the graft wall.It was clarified that the malfunction was identified during the pre-implant inspection of the device and the graft was not implanted.Multiple requests for information and return of the product were requested.To date no additional information was provided.Our review of the lot history record for batch number 21kk288 did not find any discrepancies either in the manufacturing or packaging process that could be related to this incident.During the manufacturing process, the exact graft was inspected by a manufacturing technician for holes in the graft and proper ligation of the tributaries.No defect was noted during the inspection process.All grafts from these product batch numbers were also tested for pressure test.All of the samples met its specification.Further, we have not received any other complaints of a similar nature from either possible product batch, 21kk288.Therefore, we believe that it was an isolated incident.We have also reviewed our complaint history records for last 2 years and searched for a similar issue where a hole/tear was found in an artegraft collagen vascular graft; there is no confirmed trend was identified for this issue.We remain inconclusive about the root cause of the issue, but based on the documentation and complaint history review, we do not believe there is a systemic issue with these devices.No corrective action is needed at this time.The issue was identified during pre-implant preparation and the graft was not utilized; there was no reported patient adverse event.The complaint issue will continue to be monitored within quality assurance trending and if action is required, appropriate investigation will be performed.
|