A philips product support engineer (pse) reviewed the logs.According to the pse, the device.Debug and rfda logs showed that there were 27 mx40 device reboot events during the time of the event.While the device was connected to the pic ix, alarms were provided for limit violation events (including ***xbrady, ***vtach, and *** asystole).The device reboot events were not associated with battery replacement (based on voltages captured at the times of the reboots) which is consistent with momentary power interruptions.The reported failure could be related to damage to one or both battery retention tabs of the mx40.A request for photos of the mx40 including battery contacts was made.However, the photos were not provided.Based on the foregoing investigation, philips healthcare has determined that the allegation against the telemetry device cannot be confirmed due to insufficient information.
|