The device history record (dhr) was reviewed, and no abnormal process conditions were present during the manufacturing of the product that could have led to the reported condition.The dhr review showed that all acceptance criteria inspections per established sampling levels were within acceptable limits during the production process.Per the complaint record, a sample is available.However, at the time of this letter, the sample has not yet been received at the manufacturing site.Once the sample is received at the manufacturing site, the investigation will be updated.Based on the present information available and since the sample has not yet been received and analyzed, the reported issue could not be confirmed.However, a notification was forwarded to the supplier of this component.The root cause and any corrective and preventative actions will be determined by the supplier.We will also continue to monitor the process, customer complaints and feedback notifications for any adverse trends that require immediate attention.
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