During start up belt slip and run away error messages on the twin pump module of hl 20 was reported.No harm to any person has been reported.A getinge field service technician was onsite and investigated the unit in question on (b)(6) 2022.The technician adjusted the optical tacho board¿s and pump control boards reference voltage of the twin pump module , after that the pumps did not display the error messages anymore.The hl20 device is back in use working to factory specification.No parts were replaced.Thus the reported failure could be confirmed.According to the service manual heart-lung machine hl 20 in chapter 6.11.6 adjustment of tpm optical tacho board the following is stated: the optical tacho must be adjusted after replacement or in case of speed differences between control system and safety system.Aging can change the properties of electronic components, which can cause it to have to be re-adjusted.However the failure mode "belt slip" and "run away" error messages can be linked to the following most possible root causes according to the hl 20 risk management file: failure of pump control board, defective/ dirty tacho, relay or pump belt.Device was manufactured in 2019-10-09.The review of the non-conformities during the period of (b)(6) 2019 to (b)(6) 2022 does not show any non-conformity in regard to the reported product and failure.There is no indication that manufacturing issues occurred during this time, thus production related influences are unlikely.In order to avoid the reoccurrence of the reported event the ssu (sales and service unit) should inform the user about the investigation results and the above mentioned sections of the hl 20 service manual.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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