Analysis and results: there are no previous complaints of this code-batch.We manufactured and distributed in the market (b)(4) units of this code-batch.There are no units in our stock.We have not received samples but a picture and a video showing a product without the frontal box label.This defect was caused in the warehouse when preparing the shipment.We assume that an incidence happened with this box and the normal process was not followed.In consequence, this box was not discarded by the personnel and was supplied without the label.Reviewed the batch manufacturing record, this product had a normal process and the results during the process fulfil usp/ep and b.Braun surgical requirements.Final conclusion: taking into account that the picture and video received show a product that does not fulfil the b.Braun surgical specifications, we conclude that the complaint is confirmed by evidence of the picture and video received.Actions on product distributed of this reference/batch: based on the conclusion derived from investigation, it is not required to make actions in distributed product.Corrective/preventive actions: according to our internal procedures, there is no need to establish corrective or preventive actions.Nevertheless, this complaint is recorded for trending analysis to assess if actions are needed in the future.
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