The suspect medical device was not returned to the manufacturer for investigation/evaluation but to the olympus regional repair center (rrc) prerov, czech republic (received at the rrc on 2022-06-03).The evaluation/investigation at the rrc found cracks on the generator¿s front panel and confirmed the occurrence of error message e433, which could not be reproduced, but was found in the error log.This error message is triggered by the generator¿s safety system and can have different technical causes.In case of critical errors, the safety system will not permit any further use of the generator until the error is rectified.Since the error message could not be reproduced, a temporary fault is assumed.However, the exact cause for the occurrence of the error message could not be determined in this case.The reported damage to the generator¿s front panel was most likely caused by improper handling and can thus be attributed to use error.There is no causal relationship to the reported error message.A material or quality problem can be excluded since a manufacturing and quality control review was performed for the affected serial number of the hf-generator without showing any abnormalities.The case will be closed on olympus side with no further actions.The reported event/incident will be recorded for trending and surveillance purposes and the user will be informed about the investigation result.
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