Model Number 762165 |
Device Problem
Device Ingredient or Reagent Problem (2910)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 06/16/2022 |
Event Type
malfunction
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Event Description
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It was reported when using the paxgene® blood rna tube was placed at -20°c overnight and they did not freeze.After this the tubes were transferred to a different freezer and the blood freeze normally.The following information was provided by the initial reporter.The customer stated: "the tubes were placed at -20°c overnight and they did not freeze.After this the tubes were transferred to a different freezer and the blood freeze normally.".
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Manufacturer Narrative
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A device evaluation is anticipated, but has not yet begun.Upon completion of the investigation, a supplemental report will be filed.
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Manufacturer Narrative
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H.6.Investigation summary bd did not receive samples or photographs from the customer in support of this complaint.Customer commented that the first freezer did not freeze tubes, but the other one did.Unfortunately there is not test method in plant for this defect.Bd was unable to duplicate or confirm the customer¿s indicated failure mode.No root cause could be established for the reported defect.Also there were customers comments that the tube was used to freeze urine.This is classed as of label use.The device history records were reviewed with no issues being identified.There were no related quality notifications.All process and final inspections comply with specification requirements.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.Our business team regularly reviews the collected data for identification of emerging trends.
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Event Description
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It was reported when using the paxgene® blood rna tube was placed at -20°c overnight and they did not freeze.After this the tubes were transferred to a different freezer and the blood freeze normally.The following information was provided by the initial reporter.The customer stated: "the tubes were placed at -20°c overnight and they did not freeze.After this the tubes were transferred to a different freezer and the blood freeze normally.".
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Search Alerts/Recalls
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