A complaint was received from a healthcare professional regarding lower glucose sensor scans when scanning the adc device compared to a hcp device.As a result, on (b)(6) 2022, the customer experienced feeling "hot and thirsty" and was treated with intravenous insulin by a healthcare professional for a diagnosis of hyperglycemia.The customer is currently admitted for "peripheral neuropathy syndrome." no further information was provided.There was no report of death or permanent injury associated with this event.
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At this time, product has not yet been returned.An extended investigation has been performed for the reported complaint and determined that there was no indication that the product did not meet specification.Dhrs for the libre sensor and libre sensor kits were reviewed and the dhrs showed the libre sensor and libre sensor kits passed all tests prior to release.If the product is returned, a physical investigation will be performed and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
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