The complaint investigation for falsely decreased glucose results included a review of complaint activity, trending reports, device history records, labeling and field data.Return testing was not completed as returns were not available.Review of complaint and trending data did not identify any issues or trends.Review of device history records for the complaint lot did not identify any non-conformances or deviations.Labeling was reviewed and sufficiently addresses the complaint issue.A review of historical performance for reagent lot 61202uq12 was evaluated using worldwide data.The patient data was analyzed and compared to an established control limit.This evaluation indicated that the patient median result for lot 61202uq12 is within the established control limits.Based on this investigation, no systemic issue or deficiency was identified for the glucose reagent lot 61202uq12.
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