The customer suspected device was returned for investigation.The olympus service center confirmed the reported event during inspection and testing.Upon evaluation of the returned device the following defects were found, curved tube damaged, insertion part serpentine crushed, scratches on insertion part serpentine, curved tube crushed, bending angle insufficient due to elongation of the angle wire, adhesive part of the lighting lens has peeled off, water tightness not maintained due to holes in the curved rubber, peeling of the curved rubber adhesive part, adhesive part of the objective lens has peeled off, liquid leakage observed on the light guide connector, light guide connector scratched, liquid leakage is observed on the light guide cover glass, scratches on operation part, scratches on switch box, scratches on grip, angle lever scratched, scratches on up/down plate, scratches on universal code, scratches on video cable, video connector scratched, and video connector case scratched.The faulty parts were replaced, and the device was returned to the user facility.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation or if any additional information is provided by the user facility.
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A user facility submitted a repair request to the olympus service center, for the visera hysterovideoscope for having damage tips.Upon inspection and testing of the customer returned device, metal was found protruding from the perforation of the bending section rubber due to damage to the curved pipe.This medical device report (mdr) is being submitted to capture the reportable malfunction found during evaluation.There was no report of patient harm or user injury associated with this event.
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Updated fields: h4, h6, and h10.This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record (dhr) found no deviations that could have caused or contributed to the metal protrusion on the bending tube.The dhr confirmed that the subject device was shipped in accordance with the specifications.A definitive root cause for this issue was not established.However, it is probable that the issue occurred because the device was either mishandled or subjected to stress forces.Olympus will continue to monitor field performance for this device.
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