Investigation.X-review dhr.X-inspect returned samples.Analysis and findings.Complaint (b)(4).Distribution history: the complaint product was manufactured at csi on 06/05/2017 under work order (b)(4) and sold on 06/23/2017.Manufacturing record review: dhr-223019 was reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review: not applicable.Service history record: no service history record found for this product.Historical complaint review: a review of the 2-year complaint history showed similar reported complaint conditions.Product receipt: the complaint unit was returned on a repair.However, based on log 98645 this unit was at csi on 06/16/2022.Visual evaluation: visual examination of the complaint product revealed physical damage.The trigger levers were bent.Functional evaluation: complaint unit was functionally evaluated and found to not function properly.Root cause: the root cause of this issue has been attributed to the high pressure line and orings leaking.This is attributed to normal wear and tear on the unit.Correction and/or corrective action.The complaint unit was repaired and returned to the customer.The high pressure fitting to the valve was tightened, the orings were replaced and the trigger levers were adjusted.The unit was tested and found acceptable.*preventative action activity.Coopersurgical will continue to trend this complaint condition.
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