It was reported that the cardiohelp displayed the error message: "housing fan 1 and 2 defective".The failure did not occur during treatment.A getinge service technician (fst) was sent for investigation and repair on 2022-07-28.No parts were replaced.Tightening of a fan cable solved the problem.The fst performed safety, calibration, and functionality checks to factory specifications.All function tests are passed.The root cause could be confirmed as a streaking fan cable by getinge technician.Furthermore, the system has redundant fans to ensure a proper cooling even if one fan malfunctions.In case of a defective fan a visual and acoustic alarm is generated.In addition an alarm is generated if the internal temperature is too high.According to the service manual (chapter 1.11 service activities) the fans have to be exchanged every 24 months during the maintenance.Morover, in the instruction for use (chapter 2.2.1 general risks in the use of heart-lung support systems) it is stated that the ventilation openings have to be checked before every use that they are not covered.A cardiohelp with a defective fan should be replaced as quickly as possible.The review of the non-conformities has been performed on 2022-08-01 for the period of 2010-10-01 to 2022-07-27.It does not show any non-conformity in regard to the reported product and failure.There is no indication that manufacturing issues occurred during this time, thus production related influences are unlikely to have contributed to the reported failure.Based on the results the reported failure "housing fan 1 and 2 defective" could be confirmed.The customer will be informed about the results by the getinge sales and service unit.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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