The company representative confirmed and replicated the reported event.To address the issue the flex cable and liquid crystal display (lcd) card in the printed circuit board (pcb) were both replaced.The system was tested and found to meet product specifications.A non-conformance-based review of the batch/lot/serial number was performed and did not reveal any potential contributing factors to the reported complaint.A manufacturing device history record (dhr) review was performed prior to product release to ensure that the product was manufactured in compliance with the device master record.Based on the assessment, the product met release criteria.A review for complaints reported against this lot/batch/serial number was performed.No similar complaints were reported for the product lot/batch/serial under investigation.The root cause of the reported event is attributed to internal component failure.The specific component, between the lcd card and flex cable, that contributed to the reported event remains inconclusive.Without samples, the component level root cause cannot be determined.Manufacturer will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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