During priming, the customer reported that the start-up kit (suk) (lot #177090) leak between the red pinwheel and the orange luer.A second suk with same lot number was installed and same issue occurred, leak between the red pinwheel and the orange luer.These suks were never connected to the patient.A third suk with different lot number was primed successfully, and they used another thermogard ivtm system to continue and complete the treatment without any issues.Customer wanted to use another console because they were having difficulty getting the thermogard ivtm system (sn unknown) to rewarm a post-op patient from 35c to 38c.Per reporter, the thermogard ivtm system successfully primed and no signs of leakage; however, the roller pump on the thermogard ivtm system wasn't spinning when therapy was initiated.No consequences or impact to the patient.
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