Other, other text: h6: event problem and evaluation codes: updated.H3: device evaluated by manufacturer: updated.H10: device evaluation: the device was returned for investigation.Visual inspection and functional tests were performed.The customer reported problem was not related to a previous repair.Visual inspection of the device found it with cracked return tube, fluid ingression on the printed circuit board (pcb) and a burnt membrane switch.There was no evidence of the reported error in the event history log (ehl).The reported problem was verified/duplicated; the return tube cracked, which caused the water leak onto pcb.For corrective action, the return tube was replaced.The root cause was traced to design and manufacturing, which was addressed through capa-000399.A manufacturing device history record review was not performed because the device is beyond a year from its manufacture date and there was no indication of a manufacturing defect during the investigation.Service history review identified this device has not been in for service previously.An internal scar has been opened and this issue will be monitored for any increase in occurrence.If the occurrence of this issue increases significantly, additional corrective actions will be taken.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).
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