Initial reporter address 1: (b)(6).Investigation summary: it was reported the syringe tip cap was found missing which caused leakage.To aid in the investigation, one photo was provided for evaluation by our quality team.The photo shows a syringe in its packaging flow wrap with the tip cap missing.No other defects or imperfections were observed.This defect could occur if there was a jam at the filling machine missing the assembly of the tip cap.A device history record review was completed for provided material number 306546, lot number 1263822.The review did not reveal any detected quality issues during the production of this lot that could have contributed to the reported defect.Verification of the filling machine was performed.The settings for the tip cap, torque inclusive, were correct and the flow of product was good.To date, there have been no other similar events for this lot.Based on the investigation and with the photo sample analysis the symptom reported by the customer is confirmed.Complaints received for this device and reported condition will continue to be tracked and trended.Our quality team regularly reviews the collected data for identification of emerging trends.
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