Based on the results of the dhr review, there is no indication that the device, labeling or packaging failed to meet its specifications when released.The device was returned with no packaging.During visual inspection, the subject balloon was noted to be damaged.During functional testing, an attempt was made to inflate the balloon however a leak was noted.The reported complaint was confirmed based on analysis.The device failed to meet specifications when received for complaint investigation.The reported event is covered in the device directions for use (dfu).As well, the risk of the reported event is documented in the risk documentation and there are current controls to mitigate the risk of the as reported event.It was reported that they delivered a balloon to occlude the blood flow and when dilating the balloon, it was found that the balloon leaked.The contrast agent went out of balloon.After the procedure the operator checked the balloon and found it damaged.Additional information provided stated the device was prepared for use as per the directions for use, was confirmed to be in good condition during preparation/prior to use on the patient, continuous flush was set up and maintained throughout the clinical procedure and the patients anatomy was moderately tortuous.The subject balloon was inflated with a 1 ml injection, the correct inflation medium was used to inflate the balloon as per the directions for use (dfu), and the device was inflated over nominal pressure, nominal, there was no leakage noted during preparation.An assignable cause of user error will be assigned to the reported event of the balloon has hole/perforation during use, balloon leaked during use and to the analysed defect of the balloon has hole/perforation during use and the balloon leaked during use, as the issue investigation confirms that there was an act or omission of an act that resulted in a different medical product response than intended by the manufacturer and/or expected by the user.
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