The customer was emailed troubleshooting tips which included, inspecting the power cord for any damage; ensuring the vacuum is turned all the way up to max comfort level for the customer; verifying the customer is using the correct kit components; verifying the customer was using clean and dry parts when pumping; verifying the customer did not have milk backup; verifying customer was not using electric sterilizer; provided information on having the correct breast shield sizing for proper milk expression.In follow up with the complaint handler on 8/19/2022, the customer indicated that the troubleshooting tips she received via email did not help the issue.She stated she developed mastitis around (b)(6) 2022.She was prescribed an antibiotic and the mastitis is currently resolved.The customer has been requested to contact customer service so that her issue can appropriately be addressed.As of the date of this report, the customer has not done so.Based on the results of our internal investigation (reference number (b)(4)),it cannot be definitively concluded that the pump caused or contributed to the customer¿s mastitis.The estimated incidence of mastitis in lactating women, whether using a breast pump or not, according to published clinical literature can be as high as 33%.In fact, clinical guidelines suggest the use of a breast pump to facilitate withdrawal of breast milk during bouts of mastitis.The complaint rate of mastitis across all reported failures, across all medela breast pumps, is (b)(4) for the period of january 2013 to august 2017.Mastitis is usually a benign, self-limiting infection with few consequences for the suckling infant.The risk of mastitis is higher among women who have breastfed previously, especially those with a history of mastitis.Riordan & wambach, 4th ed.P.294: breastfeeding and human lactation.
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