As the serial number for the device was provided, a review of the device history records will be performed.The sample was not returned to the manufacturer for inspection/evaluation.Therefore, the investigation of the reported event is inconclusive.Based upon the available information, the definitive root cause for this event is unknown.The instructions for use (ifu) is adequate for the reported device/patient code(s) and provides general instructions for use, as well as warnings, precautions and potential complications associated with the device.Upon receipt of new or additional information, a follow-up report will be submitted as applicable.(expiration date: 08/2045).
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H10: manufacturing review: a device history record and manufacturing review was not required as the event was determined to be expected and the investigation did not identify any manufacturing and/or service-related issues.Investigation summary: the encor fire forward device was received at the bd-bard global service & repair.The encor fire forward was visually inspected upon receipt and was found to be in good overall condition and functions normally.Further, found that the silver serial number label has a gouge in it exposing the painted metal underneath, there are paint chips on the edges and along the bottom exposing bare metal, and the serial number label upgrade need to be performed.The device was functionally tested while manipulating the cord and passed the test as all three switches responded normally and this was tested ten times with each switch.No other anomalies were identified.Therefore, the investigation is determined to be unconfirmed for the reported device is taking samples from the wrong quadrant and the device is not responding.The root cause for the reported device is taking samples from the wrong quadrant cannot be determined as the problem could not be reproduced.The root cause for the reported device is not responding also cannot be determined as the problem could not be reproduced.Labeling review: a review of product labeling documentation (e.G., procedural instructions, indications, warnings, precautions, cautions, possible complications, contraindications, nursing guide, and unit label) did not find any product labeling inadequacy.H10: b5, d4 (expiration date: 08/2045), g3, h6 (device).H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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