This report is being supplemented to provide additional information based on customer response to follow up and the legal manufacturer's final investigation.Communication with the customer, conveyed the following information: customer stated that the device will not be returned.According to the customer, when olympus was contacted regarding the alligator forceps that a piece broke off during a procedure, he was advised that the forceps could not be repaired.Customer stated that the piece that broke off was retrieved (procedure was a hysteroscopy, the surgeon visualized the forceps break and was able to retrieve the piece).Customer disposed the broken forceps and the piece when the new forceps arrived.Physical evaluation of the device cannot be performed as the customer is not returning the subject device.A probable cause is difficult to determine with the limited available information.The device history record (dhr) cannot be completed as the serial number is not available and the device was not returned.Complaint history review was performed and found zero (none) currently opened or closed corrective action preventive action (capa) for model gya-5.Olympus will continue to monitor complaints for this device.Supplemental report(s) will be submitted should any relevant new information is available and or received.
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