An investigation was completed, and a stryker quality assurance engineer spoke to the sales account manager, who explained that the customer was unable to identify the specific units involved.However, a stryker field service technician evaluated several units at the account and did find any component level defects or malfunctions.The device's brake being difficult to engage/disengage was likely not due to any component level defect or malfunction.Additionally, the caregiver had tendonitis in her foot and was on restrictions as a result of the injury.The issue was resolved by an ergonomic assessment being completed and the account working with the technician on how proper pedal usage/brake engagement.
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