Model Number 2070700042 |
Device Problem
Excessive Heating (4030)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 07/14/2021 |
Event Type
malfunction
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Event Description
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The customer reported that their printer was overheating and no longer printing.Additional information with regards to whether any injury occurred was not provided.
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Manufacturer Narrative
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The device in question is a peripheral hardware unit used in conjunction with our ereader medical device.There was no deficiency noted with the ereader device that was connected to the printer.Investigation of this event is in progress.A supplemental report will be submitted upon completion of the investigation.
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Manufacturer Narrative
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The complaint product was not returned.Though a root cause cannot be conclusively determined, a review of this event and other similarly reported events found that there is an overheating issue with the printer.The third-party manufacturer of the printer has been made aware of this issue for investigation.Escreen will continue to monitor and trend this issue.
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Search Alerts/Recalls
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