A product sample was received for evaluation.Visual and functional testing were performed.The product was received in good condition.The reported problem was unconfirmed, however it was that the monitor was non-functional with the keypad; it was unresponsive and the oximeter board was faulty, not communicating with the main board.The root cause of the reported problem was unable to be determined.The device history record (dhr) review is not applicable or relevant because the results of the complaint investigation do not indicate a problem with the initial manufacture or prior repair of the device.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).
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