(b)(4).The customer provided three photos for analysis.The complaint of "broken/detached parts - clip - boss" was able to be confirmed by the photos.The customer returned one cartridge with one broken clip from one unit of 544243 hemolok l clips 3/cart 42/box for investigation.The returned components were visually examined with and without magnification.Visual examination revealed that the cartridge retainer was bent, and that the broken clip had broken pierced bosses.The clip appears used, as there is biological material present on it.The ifu for this product was reviewed as a part of this complaint investigation.The ifu states, "always check the alignment of the applier jaws before use.When closed, jaw tips should be directly aligned and not offset.Alignment of the jaw is critical for safe application of the clip.If this is not done, patient injury may occur.Proper maintenance, care and cleaning are necessary to ensure proper functionality." in summary, the reported complaint of "broken/detached parts - clip - boss" was confirmed based upon the sample received.One cartridge with one broken clip was returned.The cartridge had a bent retainer, and the broken clip had broken pierced bosses.R & d was consulted for this complaint, and it was determined that the observed damage to the broken clip is consistent with excessive force during loading of the clip.Therefore, based upon the damage observed, unintentional user error caused or contributed to this event.Teleflex will continue to monitor and trend on complaints of this nature.
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