Additional information: h4 device manufacture date added the device history record (dhr) was reviewed, and no abnormal process conditions were present during the manufacturing of the product that could have led to the reported condition.The dhr review showed that all acceptance criteria inspections per established sampling levels were within acceptable limits during the production process.A sample analysis could not be performed because no photo or sample was available for evaluation.The complaint will be reopened if a sample is received.The reported condition could not be confirmed.A walk through of the process was performed.All process and controls were found properly followed, including sub-assemblies, finished product assembly, packaging, and inspections performed to the product.In addition, quality inspections are performed to the product for material release.Production personnel perform a 100% visual inspection during the packaging process, in order to detect and discard any identified issues.The root cause could not be determined as the complaint was not confirmed.A risk assessment was performed showing the observed occurrence is below the range of the expected occurrence.This complaint will be used for tracking and trending purposes.
|