It was reported that the cardiohelp had ¿no flow¿.The failure occurred during priming.A getinge service technician (fst) was sent for investigation and repair on 2022-08-02.The reported failure could not be reproduced and no parts were replaced.The fst performed safety, calibration, and functionality checks to factory specifications.All function tests are passed.The logs files are not available for investigation to identify the root cause.Thus, no exact root cause could be identified.According to the risk file v24 following root causes can also lead to the reported failure: influence due to other ultrasonic devices (e.G.Flow sensor).Connection of non-capatible sensor.Environmental influences (atmospheric pressure, temperature, humidity, emi, overvoltage).According to the instruction for use chapter 5.3.1 connecting the combined flow/bubble sensor the bubble monitoring function test and flow off-set calibration has to be performed before every use.Thus a defective flow/bubble sensor should be detected prior to use, during priming.In addition as the cardiohelp includes pressure sensors and a venous probe it is able to measure and control the blood flow and parameters.If the measured values are above high limit or below low limit of the set limits the system generates a visual and acoustical alarm.The review of the non-conformities has been performed on (b)(6) 2022 for the period of (b)(6) 2022.It does not show any non-conformity in regard to the reported product and failure.There is no indication that manufacturing issues occurred during this time, thus production related influences are unlikely to have contributed to the reported failure.Based on the results the reported failure no flow could not be confirmed.The customer will be informed about the results by the getinge sales and service unit.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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