Philips has investigated this complaint.The reported problem was further clarified by the user.According to the information collected, the system was not in clinical use and there was no risk of patient infection.Investigation revealed that a small piece of the ceiling mounted arm covering unclipped.A philips engineer resolved the issue by clipping the plastic piece back together and attaching a cable tie to the ceiling mounted cover to prevent it from unclipping.Philips evaluates this complaint as not reportable as no serious incident occurred and a serious injury is not likely to occur.Philips has concluded that the detachment of the small plastic part is most probably due to collision with other equipment.The instructions for use warns the user that the operator is responsible for the safety of patient, staff, and equipment during manual and motorized movements of the stand or table.Collisions should be avoided to prevent serious injury to patient and staff, or damage to the equipment.The ifu also includes a caution if a collision occurs involving any part of the system.If any equipment cover breaks or becomes detached, the user should finish the case, switch off the power and contact technical support.Codes were updated based on the investigation outcome.
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