Customer reported an unspecified request to replace the loudspeaker assembly.Patient involvement is unknown.There was no report of patient or user harm.The customer contacted philips customer care to order parts, including a speaker assembly.At the time there was no documentation why the parts were being ordered.After gfe attempts were made with no response, a new case was created where it was documented the customer stated the parts were ordered for stock only.After further information was received, this record will now be considered non reportable.
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