A product sample was received for evaluation.Visual and functional testing were performed.Upon visual inspection, it was observed that the case, battery holder, and alarm bezel were all damaged.Customer reported problem of physical damage to the device was able to be confirmed.The root cause of the reported issue was found to be due to impact, most likely caused by interfacing with the user.Repair actions include replacing the case enclosure, the battery holder, and the alarm bezel along with recalibrating the device.A device history record (dhr) review was conducted which indicated all inspections were completed and no issues were noted during manufacture.D5 operator of device is unknown.No information has been provided to date.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).
|