The customer suspected device was returned for investigation.The olympus service center confirmed the reported event during inspection and testing.Upon evaluation of the returned device the following defects were found, corrosion of the scope connector causes the e315 scope error, curved rubber adhesive missing, bending angle insufficient due to elongation of the angle wire, play of the angle knob out of the normal state due to elongation of the angle wire, liquid leakage to the scope connector, scratches found on scope connector, scratches on insertion tube, dirt on insertion tube and operation part that¿s difficult to remove, scratches found on operation part, scratches found on tip cover, scratches found on switch box, scratches on operation unit cover, scratches on up/down knob, scratches on up/down angle fixing lever, scratches found on right/left knob, scratches found on the grip, scratches found on the universal cord, scratches on the scope connector side of the universal cord, scratches on scope connector cover, and scratches on the right/left angle fixing knob.The faulty parts were replaced, and the device was returned to the user facility.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation or if any additional information is provided by the user facility.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, the root cause of the reported event is unable to be determined.However, the cause of the event is likely due to defective image sensor unit, or the failure of the internal circuit board of video connector or the system caused the event.Olympus will continue to monitor field performance for this device.
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