H10: siemens completed the investigation of the reported event.The investigation was performed based on expert discussions considering the complaint description, customer service reports, system history, and system log files.It was reported that during an interventional procedure the stand and table movements were blocked.Unfortunately, a system restart did not resolve the issue.As a result, the user terminated the procedure.No adverse patient health consequences have been communicated to siemens regarding this incident.According to the customer, the incident could have resulted in serious injury to the patient if the malfunction had occurred under more unfavorable conditions.An on-site service intervention revealed a malfunctioning cable, connecting the examination control console (ecc) and the user location interface board.The affected part was replaced as part of service activity, which resolved the problem.The spare parts consumption of the defective cable was checked.Any accumulation of faults or even a possible general fault that would require corrective action of the installed base could not be determined by the investigation.The event that occurred was considered in the risk analysis (delay/interruption of the clinical procedure, malfunction of a system component that does not have redundancy, operation of the system and patient rescue when motorized movements are not possible).
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