Model Number 4068310 |
Device Problems
Mechanical Problem (1384); Detachment of Device or Device Component (2907); No Apparent Adverse Event (3189)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 09/22/2022 |
Event Type
malfunction
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Event Description
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The customer reported the plate with vesa monitor adapter and handpiece holder fell during clinical activity which is part of the monitor holder adapter from the company cim.No harm or impact to a surgical procedure was reported.This report was filed in our complaint handling system as complaint #(b)(4).
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Manufacturer Narrative
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Inspection of the device is pending.Further investigation should confirm the root cause.Investigation results will be provided within a final report if new information will become available.
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Manufacturer Narrative
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The alleged event was investigated by trumpf medical/hillrom and the supplier of the monitor holder, cim med.During a review of the provided information from our italian distributor (altamed) as well as the returned monitor holder the following conclusion was made: according to the condition of the monitor holder it is not likely that the product was installed and in use.There was no signs of use or wear and parts were still secured by the original packaging.The initial allegation ¿monitor adapter and handpiece holder fell during clinical activity¿ could not be confirmed.The damages found are based on a fall of the equipment from approximately 70 cm, but an event could not have occurred during use or clinical activity.Further questions for the duration of clinical use (which was alleged) were not answered by the distributor/customer.Based on these findings no further actions are necessary.
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Event Description
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The customer reported the plate with vesa monitor adapter and handpiece holder fell during clinical activity which is part of the monitor holder adapter from the company cim.No harm or impact to a surgical procedure was reported.This report was filed in our complaint handling system as complaint #(b)(4).
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Search Alerts/Recalls
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