At this time, product has not yet been returned.An extended investigation has been performed for the reported complaint and determined that there was no indication that the product did not meet specification.A valid serial number has not been provided.A tripped trend review was conducted for the reported complaint and fs libre reader no trends were identified that would indicate any product related issues.If the product is returned, a physical investigation will be performed and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
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A customer reported a delivery issue with a replacement adc device, reporting they received the wrong replacement product.The replacement device was issued as customer had reported a display backlight issue.Due to delivery delay, customer reported an adverse event in which they experienced a loss of consciousness and required unspecified treatment via iv and oral for diagnosis of hypoglycemia.There was no report of death or permanent injury associated with this event.
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