Philips has investigated this complaint.According to the information collected, the system was not in clinical use at the time of the event.The philips service engineer inspected the system onsite and confirmed that there were no broken screws in the monitor ceiling suspension boom, but the pins did not have all of the required safety chains secured.Based on the investigation outcome, the issue was related to the improper installation of the screws by a third party four years ago.The issue was resolved by replacing the actuator and securing the pins and chains.At the time this complaint was received, philips did not have enough information to exclude a potential for serious injury and as such the complaint was reported.Based on the investigation results, philips concludes that the complaint is not reportable.The codes were updated based on the investigation outcome.
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