Philips has investigated this complaint.According to the information collected, the cover did not fall from the device.The cover of the suspension arm that holds the radiation shield was found to be misaligned, but was still attached to the suspension arm.The cover misaligned due to external force applied to the arm, potentially the suspension arm was hit by the allura c-arm.The philips engineer realigned and reattached the arm covers.After reattachment of the covers, the system was returned to use in good working order.As explained in the instructions for use: ¿during execution of both manual and motorized movements of the stand(s) or the table, the operator is responsible for the safety of patient, staff and equipment.The operator must avoid collisions in order to prevent serious injury to patient and staff or damage to the equipment.¿ the codes were updated based on the investigation outcome.Device problem code was corrected.
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