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Model Number 03P6824 |
Device Problem
High Test Results (2457)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 09/27/2022 |
Event Type
malfunction
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Manufacturer Narrative
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Patient identifier: (b)(6) (not enough characters in field to accommodate sid).All available patient information is included.Additional patient details are not available.An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.
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Event Description
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The customer reported a false elevated magnesium result for a patient while running on the architect c16000 processing module.The following results were provided (normal range: 1.6-2.6 mg/dl): on (b)(6) 2022, sid (b)(6): initial result: 1.08 mg/dl.Repeat testing: 1.79, 1.14, 1.13 mg/dl.The customer was questioning the elevated magnesium result of 1.79 mg/dl.The customer then went and tested the sample on another architect for verification: on (b)(6) 2022, sid (b)(6): results were: 1.138, 1.110, 1.152, 1.119, 1.138, and 1.129 mg/dl.There was no impact to patient management reported.
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Manufacturer Narrative
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The complaint investigation for falsely elevated magnesium results included a search for similar complaints, and the review of complaint text, trending data, labeling, field data review, and device history records.Return testing was not performed as returns were not available.A reagent lot search did not identify an increase in complaint activity for the current issue.A review of tracking and trending did not identify any related trends for the product for the issue.File sample analysis was not performed.As part of troubleshooting, the patient sample was retested multiple times on the complaint instrument and a different instrument and gave similar lower results.In addition, the historical performance of reagent lot 39431ud00 was evaluated using world-wide data from customers in the field.The patient data was analyzed and compared to an established control limit.This evaluation indicated that the patient median result for lot 39431ud00 is within the established control limits.Therefore, no unusual reagent lot performance was identified for lot 39431ud00.A review of the device history record did not identify any non-conformances or deviations associated with the reagent lot number and complaint issue.Labeling was reviewed and adequately addresses the issue under review.Based on the investigation, no systemic issue or product deficiency was identified for magnesium reagent lot 39431ud00.
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Search Alerts/Recalls
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