H.6 investigation summary: customer reported barcoda lid not staying in place on instrument bd kiestra inoqula (material: 447202, serial number:(b)(6)).Bd technical services have confirmed the complaint by checking the gas springs holding the lid open.They have replaced gas springs with a new set which has solved the issue.This is a known issue investigated under situation analyses and corrective and preventative action (capa).Root cause is defined as faulty springs, and replacement with new set is initiated as a corrective action.Design history record (dhr) review is not required for this complaint, the complaint was evaluated via other elements of the investigation.The results of this evaluation have not identified any new hazards, new risks, or specific trends.Bd quality will continue to closely monitor for trends associated with this issue.
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