Philips has investigated this complaint.Philips has investigated this complaint.According to the additional information provided, the issue occurred during a diagnostic procedure and completed as planned.The philips field service engineer (fse) inspected the system onsite and confirmed that the tabletop is not locking in both directions.Fse examined the system and found that the pivot's control bolts were loose underneath the pivot break assembly.Fse tightened the bolts.After tightening the bolts, the system was returned to use in good working order the codes were updated based on the investigation outcome.
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